A recent series of thefts during open houses is a reminder to stay diligent. In a recent case, a Surrey homeowner decided to leave his surveillance camera on inside his home office to track how many people were coming to their first open house. Instead, he ended up recording a theft. And, it appears as though the same thieves were at it again later in the day, targeting an open house in Langley. See the original article featured on Global News for more details, and their follow-up story with clearer footage of the thieves.
Fortunately, thefts during open houses are rare in our area. Both REALTORS® and homeowners can prepare ahead to limit the risk of a spur-of-the-moment theft. However, if it’s been planned out in advance by determined criminals, it’s far more difficult to thwart. Below are some tips to prevent thefts from occurring during open houses:
Have a sign-in sheet and ask for identification
This will discourage some thieves. Sincere clients who are planning to buy won’t hesitate to identify themselves.
Instruct clients to lock up valuables, it’s not enough to just hide them
Valuables should be locked up before an open house or showing – this includes important documents such as bills and bank statements which contain personal information. Locking up jewelry in a jewelry box still doesn’t prevent the thief from taking the entire box. Spare keys and garage door openers/fobs should be removed or locked up, to prevent future burglary attempts. Prescription medications are also at risk – remove them from medicine cabinets and ensure they are secure.
Extra help
If you are expecting a busy open house – which many are these days due to the current market – ramp up with additional help on-site. In very large homes, consider positioning one person per floor to circulate among groups.
Limit the number of groups in at one time
This provides you with more time to focus on those you are walking through the home. Keep things moving and ensure those waiting are comfortable.
Take pictures
If your client is particularly concerned, one option is to take photos before and after the open house. Or, as in these recent cases, use security cameras.
Check the home after the open house has ended
Some thefts will occur after the open house; make sure all access points are locked and secure.
If you learn that something has been stolen, notify the police immediately.
Click here for tips on how to protect yourself during an open house.