Opportunities for misunderstandings and complaints can occur in any market, including those in transition, where buyers and sellers are stressed. While some complaints can be sorted on a REALTOR®-to-REALTOR® basis, others may be best resolved by consulting with your Member-Link, and/or Managing Broker at your office.
For example, FVREB recommends that concerns regarding the following areas be reported first to your Member-Link and/or Managing Broker:
- Advertising (print, online, social media)
- Real Estate Signage
- Trademark usage
- The MLS® System
- The Rules of Cooperation
- CREA’s REALTOR® Code and Standards of Business Practice
With respect to signage, if there is a need to report concerns regarding placement, size, quantity, or any other matter that falls under the jurisdiction of the local municipality, it should first be reported directly to the municipality. Note that FVREB is not able to confirm in every instance, if signage complies with all local government regulations as each municipality has its own by-laws. We ask that you first report your concerns to the specific municipality to handle any possible breach of signage by-laws.
Complaints regarding another FVREB member should first be brought to the attention of your Member-Link or Managing Broker, who is in turn, asked to bring those concerns into a conversation with the Member-Link or Managing Broker of the member in question. For matters that are not resolved through this dialogue, a formal complaint can be brought by the member through their Member-Link using an FVREB Complaint Form and forwarded to the Professional Standards Department.
For concerns regarding a REALTOR® who is not a member of the FVREB, please address your concerns directly to the appropriate real estate board/association. Boards bound by The Rules of Cooperation include:
Fraser Valley Real Estate Board
Phone: 604.930.7600
Email: professionalstandards@fvreb.bc.ca
Web: FVREB Connect
Real Estate Board of Greater Vancouver
Phone: 604-730-3000
Email: reachus@rebgv.org
Web: Contact (rebgv.org)
Chilliwack and District Real Estate Board
Phone: 604-792-0912
Email: Professional Standards eo@cadreb.com
Web: CADREB – Contact Us
Contact information for all BCREA Member Boards can be found here.
We appreciate your diligent attention to this important matter.
FVREB Professional Standards