What now? Someone complained about one of my REALTORS® and my brokerage

The Board can help! There’s a Broker Survival Workshop on Dealing with Complaints on Tuesday, October 4 from 9 am to 12 noon.

Would you have a plan if you received a letter advising a complaint had been made against one of your members and therefore your brokerage? Whether you have fielded complaints in the past or not, Dennis Wilson wants to ensure you are prepared when that day comes. He will walk you through the entire process, from receiving the complaint to closing the file. You will also receive resources to assist you with mediation and tools and skills to solve problems within your own office. Attendees will receive three Category C PDP credits.

The special reduced price is $50 plus GST (save $5 by registering online). Brokers can register online via the TLC Calendar. Managers must call 604-930-7644 to register.