As part of ongoing security enhancements by SentriLock®, as outlined in eMemos #4167 #4186, and #4203, we are pleased to inform you of the latest measures resulting in an additional layer of protection to the SentriKey® Real Estate website and SentriKey® Real Estate app. These enhancements will take effect on Tuesday, October 18, 2022.
As part of these improvements, you will be asked to establish security questions and verify your cell phone.
You will have a grace period of 28 days during which to establish security questions. Upon expiration of the 28-day period, you will be required to initiate the security questions, or you will not be able to access the SentriKey® Real Estate website or app.
Below is a step-by-step process of the security and phone verification process.
Start the process by downloading the Security Update PDF.
If you are an existing SentriKey® user, you will:
- Receive a pop-up screen prompting you to make a selection on the SentriKey® Real Estate website or in the mobile app.
- Answer two questions from the predetermined list.
- Be prompted to verify your cell phone number. Note: If your account features a verified cell phone, this step is omitted, and you will see a green checkmark next to the field.
- Receive a cell phone verification prompt. If your cell phone is already verified, you will not see this field.
If you are a new SentriKey® user, you will:
- Complete account activation. (Contact the Board for this step.)
- Select and answer two questions from the predetermined list as part of your initial account activation.
- Be prompted to verify your cell phone number. Note: If your account features a verified cell phone, this step is omitted, and you will see a green checkmark next to the field.
- Receive a cell phone verification prompt once you successfully activate your account.
If you have any questions regarding the additional security features, please call SentriLock® Customer Support at 513-618-5800 or email: support@sentrilock.com.
Both SentriLock® and the FVREB appreciate your efforts in supporting these important security measures.