Following a few simple SentriGuard lockbox best practices can help ensure reliable property access and reduce delays during showings. Members are encouraged to review the SentriLock Troubleshooting Guide, which includes guidance on key compartment operation, shackle handling, app connectivity, and lockbox reset procedures.
Before heading to a showing, make sure your SentriKey app is up to date, Bluetooth is enabled on your mobile device, and you have opened the app recently while connected to a stable internet or Wi-Fi connection. This helps ensure your credentials remain current.
Member Courtesy Reminder
As a courtesy to fellow members and lockbox owners, please take a moment before leaving the property to confirm the key compartment is fully closed and secure. This quick check can help prevent access issues for the next showing and contribute to a smooth experience for everyone using the lockbox.
For more information and a SentriLock Troubleshooting Guide, click here.
If you continue to experience lockbox issues after following these steps, please contact SentriLock Support at 1-877-736-8745.
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