Tech Tip: Best practices for sending email attachments

Following a Microsoft security update on June 13, 2017, Board staff are experiencing difficulties opening some email attachments.

Here are tips to help ensure that any attachments you send to us by email can be opened.

  • use shorter file names with no spaces (no more than 72 characters) (e. g. 1515IrvingDrive.pdf)
  • do not include special characters (i. e. #, @, ., or &)
  • do not drag and drop a file into an email message (instead attach the file to your message using “Attach file” or “Insert file,” which most mail programs show as a paper clip)

This issue could also affect other email recipients outside of the Board. Following best practices will help ensure delivery of your email to everyone. If you have questions or need assistance, contact the Board’s Helpdesk at 604-930-7626.