The new Member Portal has more options for the format and delivery of invoices and statements, but Brokers must log in to indicate their preferences in the portal.
Note: If a choice is not made, invoices and statements will be sent to offices via snail mail, even if offices used to receive them by email before the launch of the new Member Portal.
Here are the steps for Brokerages to choose how they wish to receive Board invoices and statements:
1. Log into the Member Portal.
2. Go to the “Brokerage” section of the page.
3. Click on “My Brokerage Profile.”
4. Scroll down the screen until you see the “Other Office Information” section.
5. Click on the drop down menu under “Delivery of Invoices and Statements.”
6. Pick the way you would like to receive your office’s invoices and statements.
7. Click “Update” (the green button).
8. Lastly, check the email address listed in the “Email – Invoices/Statements” field in the “Office Contact Information” section. If this email is incorrect, you’ll need to update it as well.
If you need assistance, contact the FVREB Helpdesk at 604-930.7626.